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BrainAdvizor Privacy Policy

Last Modified: June 23, 2021

BRAINADVIZOR inc. (“BRAINADVIZOR” or “we”) acknowledges how important your privacy is and we are committed to protecting your data while providing a safe and secure user experience on our BRAINADVIZOR Website.

This Privacy Policy deals with the collection, confidentiality and security of visitor and customer information on our website, such as email addresses and browsing activity.

We have not made any significant changes to the way we collect and process data about our users, since we were already compliant with the EU General Data Protection Regulation (GDPR) which came into force on May 25, 2018. However, we have updated this policy to provide you with more information about our processes. 

Furthermore, we use Stripe Payment Gateway for all online merchant transactions, and Stripe has been audited by an independent Payment Card Industry (PCI) Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of Data Security Standard certification available in the payments industry.

This Privacy Policy is incorporated into the BRAINADVIZOR Terms & Conditions, and applies to the use of BRAINADVIZOR.COM website and content including BRAINADVIZOR’s General Visitor Use (“Visitor”), BRAINADVIZOR’s content, products and services (“Products & Services”) and BRAINADVIZOR’s Membership services (“Member”). Please read carefully.

This Policy governs the information we collect about you and the use of the information we provide to you. By accepting this Policy and the Terms & Conditions Agreement, you expressly consent to our use and disclosure of your personal information only in a manner prescribed in this Policy. You acknowledge this by using the BRAINADVIZOR Website.

 

BrainAdvizor Privacy Policy Details

 
  1. Our Philosophy

Authenticity, respect, integrity, and trust are values we employ at BRAINADVIZOR inc., and they are vital to our business’ brand reputation. Since opening BRAINADVIZOR inc. in 2006, we’ve invested in growing and nurturing a connected community with high-quality relationships and real networks. We do this by never stealing contact information or buying email lists. 

We believe there is no true, sustainable value in having someone on our email list or in our community who didn’t choose or doesn’t want to be here. Instead, our approach is to create high-quality tools and learning experiences that organically open our brand up to a wider global community while inviting participation. As a participant, coachee or even visitor to BRAINADVIZOR inc. and www.BrainAdvizor.com, you can be assured that any information you share with us will be treated with appropriate security and confidentiality. It will never be openly shared, sold, or distributed outside BRAINADVIZOR inc..

 

  1. The Data We Collect & How We Collect It

Browsing Data

When you visit our website, we track the pages you visit and the actions you take. For example, we can track what page you arrived on and what page you left on. We, like the majority of online websites, track and store this information via our Cookies using programs such as Google Analytics.

For Visitors, we only use session cookies, which only exist during a browsing session and expire when you quit your browser. Upon closing your browser, the session cookie set by the BRAINADVIZOR Website is destroyed and no personal information is maintained which might identify you should you visit our BRAINADVIZOR Website at a later date.

 

Profile Data

When you subscribe & opt-in to our newsletter, or fill out any of the forms on our site we will collect and store the data you provide, like your name and email address and possibly your BRAINADVIZOR.com login password and telephone number, and any other information you provide. We assign you a unique identifying number in our databases to relate back to your information submitted.

For example: If you visit our website and download a free BRAINADVIZOR Tool, then we may do three things; connect with you via email or phone with an offer to discuss this tool in more detail, send your our monthly BrainAdvizor newsletter (with free tips and tricks), store your basic provided information with our client records to facilitate your online experience should you decide to enrol in our MasterClass Membership program at a later date, or purchase any products and services with us.

If you enrol with us you will access your programs and courses inside our site, which is a password protected online training platform. In addition to training materials, this platform uses ZOOM which also includes a community chat forum such as ZOOM chat which can be recorded and stored. Any time this is done, we will remind all participants on ZOOM that a recording will commence, and participation in the ZOOM experience implies consent. 

You can choose to provide profile information like a photo, website link, social media profiles, or other data in our forum. Your Profile Data will be viewable by other enrolled participants and trainers and will not be shared publicly by BRAINADVIZOR inc..
 

Course data

We record your exchanges with instructors and other students via the ZOOM chat forum; any feedback, answers to questions, audio or video recordings and other items submitted online to us to satisfy course requirements. We may also use Google forms to capture any of the above data because of its highly secure data protection standards as per Google Business Suite. 

For BRAINADVIZOR Course Participants and Members, we may use “persistent cookies”, to remember that you’re logged in and to save your login information for future logins to BRAINADVIZOR. For BRAINADVIZOR Course Participants and Members we may also use “session ID cookies”, to enable certain features of BRAINADVIZOR, to better understand how you interact on the website and to monitor aggregate usage and web traffic routing. 

 

Communications and Support

If you contact us for support via our website or LiveChat presence or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other data about you like your name, email address, location, operating system, IP address, and any other data you provide. We use this data to respond to you and research your question or concern, in accordance with this Privacy Policy.

 

1 on 1 Coaching service data

When you become a client of our coaching service we may record your exchanges with coaches via the ZOOM as an add-on service offering. All recordings are stored in Google Business Suite Drive because of its highly secure data protection standards. Any intake information, session feedback, answers to questions, audio or video recordings or other coaching service related items may be submitted online to us to improve the client coaching experience. We use Google forms to capture any of the above data because of its highly secure data protection standards as per Google Business Suite. 

 

Automated Data

Like the majority of successful online websites, when you access our Products, Services and Membership offerings (including browsing tools and courses), we also collect certain data by automated means, including:

 

System Data

We collect technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types.

Usage data

We collect usage data both in our Learnsite and on our public site. This data includes usage statistics about your interactions with us, including time spent on pages, pages visited, time spent in the Learnsite, features used, your search queries, click data and date and time data.

Approximate Geographic Data

We collect your approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address.

The data listed above is collected through the use of server log files and tracking technologies, as detailed in the “Cookies” section below. It is stored by us and associated with your account. This data allows us to better understand our valued customers and focus on continual improvement updates in areas that address our key client segments

 

THIRD PARTY DATA

Social Media Logon

If you sign in to the BRAINADVIZOR Website using your Facebook or other third party social media logon credentials, we will use that service to authenticate you. We may also collect other information that you have agreed or provided by a third party, such as your username, name, e-mail address, date of birth and gender. We collect this information so that it can be used for the purposes explained in this Policy.

Third parties whose products or services are accessible in BRAINADVIZOR, including social networking services like Facebook, may also use cookies or similar tools. Please review their privacy policies for information about their cookies and other privacy practices.

BRAINADVIZOR.com, like the majority of successful online websites, uses a third party analytics service provider, Google Analytics, that uses cookies to record general site usage information – like page visits and the way users move between pages on the Site. This general site analytics information is not matched to your user account.

 

GENERAL DATA

We may also reserve the right to use non-personal information (e.g., de-identified or aggregate data) for any purpose. For example, we show aggregate performance measures to users to allow them to evaluate their performance against other BRAINADVIZOR users anonymously. This helps motivate members to reach their goals knowing that others have reached theirs as well.

 

  1. Where We Store Your Data And How We Use It

Browsing Data

We store the information you provide us in the following  3rd party databases – Capsule CRM, Mailchimp, and Bookeo. We use this data to develop the quality of our services and communication, ensuring we are offering the right service to the right people.

Student and Graduate Data

We store student records in the following  3rd party databases – WordPress, Freshdesk, and  Accredible. We use this data to provide a quality service to our students and graduates, to monitor quality and completion rates and to comply with ICF Accreditation guidelines.

Payment Data

We use Stripe Payment Gateway for all online merchant transactions, and Stripe has been audited by an independent Payment Card Industry (PCI) Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of Data Security Standard (DSS) certification available in the payments industry. Our purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

  1. Consent & Security

Consent

When you provide us with personal information to download a resource, complete a transaction or verify your credit card, we collect and use it for that specific reason only. If we ask for your personal information for a secondary reason (i.e. newsletter subscription), we will ask you directly for your expressed consent and provide you with an opportunity to withdraw your consent.

With respect to our Mailchimp newsletter offering you may withdraw your consent at any time by clicking on the “unsubscribe” link which is offered at the bottom of every email we send. You may also withdraw your consent anytime, by contacting us using our contact us page.

Age of Consent

By using this site, you represent that you are at least 18 years of age in the state of Quebec, Canada, or of legal age in your state or province of residence, or that you have a legal guardian who has provided consent on your behalf.

Children (persons under the age of 18 years) are not eligible to use our services unsupervised and we ask that children not submit any personal information to us. If you are under the age of 18 years, you can browse the BRAINADVIZOR Website only in conjunction with and under the supervision of your parents or guardians. If you are under eighteen (18) years of age, you cannot purchase any Products or Services of the BRAINADVIZOR Website unless purchased by an adult guardian. It is the responsibility of parents to monitor their children’s use of the internet.

Disclosure

We could be forced to disclose certain information, which may include your personal data, to comply with legal requirements or to protect the rights, property or safety of BrainAdvizor or our customers.

We may also use your data in a general sense without any reference to your name, or personal information to create research statistics, marketing statistics, identify user demands, and to assist in meeting customer specific needs. In addition, we may use the information that you provide to improve our website and services but not for any other use.

Third Parties

All the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of BRAINADVIZOR inc., our customers or third parties or if required by law.

Security of Personal Information

To protect your personal information, we have implemented and we maintain reasonable security practices to protect against the unauthorized access, use, modification, destruction or disclosure of your personal information. For example, we use one or more of SSL encryption, firewalls, and anti-virus software. We also take precautions by periodically updating our security measures in light of current technologies and cyber threats. Please note, however, that no method of transmission or storage is 100% secure, and we, therefore, cannot guarantee absolute security.

Links

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

 

  1. Cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Site or a third-party to recognize you and make your next visit easier and the Site more useful to you.

How We Use Cookies

To collect information, we use cookies and other standard web technologies such as tracking pixels (i.e. Google Analytics) to help us measure and track where our website traffic is coming from, and to track the performance of our site. Finally, from time to time we use remarketing pixels from Facebook and Google to aid in customized, targeted follow up advertising.

Delete Cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use some or all of the features we offer. You may not be able to log in, store your preferences, and some of our pages might not display properly. For general information on cookies, see AllAboutCookies.

 

  1. General

Compliance with the Law

Compliance with law and law enforcement requests, and protection of our rights: We may disclose your information when we have a good faith belief we are required to do so by law, or in response to a subpoena, court order, or other legal mechanism. We may also disclose your information when we have a good faith belief that disclosure may BRAINADVIZORent fraud and abuse of BRAINADVIZOR or its users or protect our property rights.

Accessing, Reviewing, and Deleting Your Information

You can access, review and correct the registration and demographic information we have collected about you by logging into your account and navigating to the Profile page. You may also access or delete all of the information we have collected about you by contacting us at info@BrainAdvizor.com.

Outside Canada Consent to Processing and Transfer of Information – International Transfer of Information

If you access BRAINADVIZOR Website outside of Canada, you fully understand and unambiguously consent to the transfer of your personal information to, and the collection and processing of such personal information in Canada.

Our servers and information processing equipment are located in a number of countries around the world, thus the information collected from you will be stored in these countries. By voluntarily providing information to us when using the BRAINADVIZOR Website, you are consenting to the collection and use of your personal information by us, including the transfer to another jurisdiction other than Canada.

Change Policy

This Privacy Policy may be updated from time to time to better serve our client’s needs. If we make material changes, we will provide advance notice to you either by email, by posting a notification on BRAINADVIZOR Website a minimum of thirty (30) days in advance of the effective date of the update. Please note that, for existing users, unless otherwise provided by applicable law, your continued use of BRAINADVIZOR Website following the effective date means that you agree with, and consent to be bound by, the updated Privacy Policy.

 

Contact Information

For further information about BRAINADVIZOR’s privacy policy, please contact us using our contact us page.

Please remember to read, acknowledge and accept our other important BrainAdvizor pages prior to engaging with BrainAdvizor Products or Services, offline or online: 

 

Thank you for acknowledging and accepting our BrainAdvizor Privacy Policy. This policy has been compiled with professional due diligence and positive intent for both yourself and BRAINADVIZOR inc..